SHIPPING POLICY 🚚

Key Details 📦

a. All parcels are shipped worldwide using reliable Premium Airmail with tracking ✈️
b. Door-to-door tracking number is provided 🔍
c. Orders are processed within 1–2 days ⏳
d. Ships from China 🇨🇳 – typically delivered in ~2 weeks (may vary depending on season)
e. EU shipping is usually DDP (Delivery Duty Paid) 💶 (duties typically prepaid, but not guaranteed ⚠️)

👉 Please note: Shipping is beyond our control. Delays may occur due to logistics, customs, or seasonal factors. Please do not quote the above for a dispute. If you are very strict about delivery times, please reconsider placing an order ❗

1. Shipping Destinations 🌍

We ship to most countries including:
United States(US), United Kingdom(UK), Germany, Canada, Australia, New Zealand, Austria, Indonesia, Poland, Malaysia, Japan, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Brazil, Malta, Switzerland, Mexico, South Africa, UAE, Saudi Arabia, Egypt, Philippines, Singapore, South Korea, Israel, Thailand, India, Hong Kong, Ukraine, Russia, Taiwan, Turkey, Chile, Cyprus, Philippines, Morocco, Puerto Rico, Qatar, Kuwait, Bahrain and so on.

📩 If your country is not listed, please email us.

Country-Specific Notes 🌐

United States 🇺🇸
– Ships to all states except Guam
– Local deliveries are usually delivered by USPS depending on the load 📮

United Kingdom 🇬🇧
– Delivered by Royal Mail / Hermes

Canada 🇨🇦
– Possible delays at Canadian border and local delivery
– Local delivered by Canada Post

India 🇮🇳
-After payment is made, please email us the details listed below, this is required by your country's custom
- your ID, Tax ID, photo of your ID and Tax ID.

Indonesia 🇮🇩 / Chile 🇨🇱 / South Africa 🇿🇦 / Turkey 🇹🇷
– Tax ID(company)/ ID (personal) number required for customs

Chile
- please provide your Recipient Tax Number (CPF/CNPJ/EORI) at the Note to Seller box at the bottom of the cart page or send it to us via email.

UAE 🇦🇪
– Fast delivery (7–10 days)
– Some restricted items such as grease and loctite, removed before shipping

Philippines 🇵🇭
– Local delivery by Ninja Van

2. Shipping Process 🔄

a. Order processed in 1–2 days
b. Sent to international warehouse 📦
c. Airline handling (2–3 days) ✈️
d. Flight to destination (1–3 days)
e. Customs clearance + local delivery 🚚

3. Tracking Your Order 🔍

– Tracking number sent via email. Be sure to sign up with the correct email.
– Or check in your account under order details

4. Cancellation / Refund Policy ❌

✔️ Cancellation allowed if:
– Order not packed yet
– Valid reason provided

This still depends from case to case as there are time-zone differences between you sending us the message and us reading the message hours later.

❌ No cancellation if:
– Already packed and shipped
– Customer refuses accepting the parcel upon delivery
– Buyer’s remorse

⚠️ You may reject the parcel as it's being delivered to you, once we have the SOLID confirmation that the parcel is being returned to us in China, then we will be able to refund to you. This is a very unlikely scenario due to high shipping cost back to China as well as duties that will be borne by the buyer.

5. Shipping Fees 💰

– Some items have FREE shipping 🎉
– Fees (if any) shown at checkout, shipping fees are calculated by the system based on the product’s dimensional, weight and destination, as well as the shipping method you choose, and is paid to the logistics provider.

6. Special Shipping (Aramex) 📦

For Lebanon, Egypt, Mauritius & Sri Lanka:
– Register an account on Aramex Shop & Ship.
– Add an item to the cart, view your cart, and add your Aramex account ID to the "special instruction/note" box.
– Click checkout, and key in the China address provided by Aramex.
* for items with a free shipping tag, you may email us to get a refund for the shipping fee.

7. Returns After Received🔁

❌ No. Buyer remorse is not accepted.

8. Customs Duties 🧾

– It is the responsibility of the buyer to pay for import tax/customs duty of their destination. This is a standard among any stores.
– We are not responsible for delay or any issue caused by Custom as it's beyond our control
– The act of rejecting the parcel due to refusing to pay for the duties/import tax is not a valid reason for getting a refund

9. Packaging 📦

– Items carefully packed
– RC plane parts individually boxed + outer box

10. Parcel Theft 🚨

We are not responsible for stolen packages marked “Delivered” and subsequently stolen by a thief.
👉 Please monitor tracking and look out for your door during delivery day.

11. Replacement Policy 🛠️

If the product arrived with broken parts due to shipping or manufacturing defects, we will only send the replacement parts. We will not send an entire model.

12. Delays / Lost Parcels ⏰

- Our delivery takes about 2 weeks to be delivered on average. If you have not received your parcel for close to 30 days since you placed the order, please contact us immediately! We will not be responsible for your parcel delivery issue if you reach out to us after 50 days of the order being placed.

- Only parcel without tracking update for 30 days since the last tracking message will be deemed lost and either refund or reship will be made according to customer's request. If your order's last tracking update is not 30 days yet, please be patient as there are delay sometimes.

13. “Return to Sender” Status 🔁

– Usually means local re-delivery, not return to China
– May take 2 weeks
– Contact us to confirm address

Need Help? 💬

For any questions not listed above, feel free to contact us anytime 😊